Refund and Return Policy
Last Updated: December 17, 2023
At Miré London Jewellery Store, we want you to be completely satisfied with your purchase. If you have any concerns or need to initiate a return or refund, please review our policy below.
Returns
a. Eligibility: You may initiate a return for eligible items within 14 days of the purchase date. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
b. Non-Returnable Items: Certain items, such as personalized or custom-made jewelry, are non-returnable unless they are defective or damaged upon receipt.
c. Return Process: To initiate a return, please contact our customer support team at [email protected]. Provide your order number and a detailed description of the reason for the return. We will provide you with instructions on how to proceed.
Refunds
a. Eligibility: You may be eligible for a refund for returned items that meet our return criteria. Refunds will be issued in the original form of payment.
b. Processing Time: Refunds will be processed within 7 business days after we receive and inspect the returned item. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow our return process for the item you want to return, and then place a new order for the item you wish to receive in exchange.
Damaged or Defective Items
a. If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a return, replacement, or refund, depending on the circumstances.
Shipping Costs
a. Return Shipping: Customers are responsible for the cost of return shipping, except in cases of damaged or defective items.
b. Original Shipping: Original shipping costs (if applicable) are non-refundable.
Contact Us
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at [email protected]