Frequently Asked Questions
Product Quality
What materials are Miré London's jewellery made from?
Our jewellery is expertly crafted from premium materials, including sterling silver, stainless steel, and a range of gold plating options from 14 to 18 karats. This combination ensures both the durability and elegance of each piece.
Are your jewellery pieces hypoallergenic?
Yes, we use hypoallergenic materials to minimize the risk of skin irritation.
Do you offer custom jewellery designs?
We specialize in pre-designed pieces and currently do not offer custom design services.
Are your jewellery pieces nickel-free?
Yes, we ensure our jewellery is nickel-free to cater to sensitive skin.
Shipping and Delivery
Do you provide international delivery?
Currently, we only provide shipping services within the UK. We ensure efficient and reliable delivery for all our domestic customers.
How long does delivery take within the UK?
Delivery times vary, but we typically dispatch orders within 3-5 business days.
How can I track my order?
Once dispatched, we’ll provide a tracking number via email.
Order Processing
Can I cancel or change my order after placing it?
Orders can be changed or cancelled if they haven’t been dispatched yet.
How can I amend my order?
Please contact us immediately to modify your order, subject to its processing status.
Can I add items to my order after placing it?
Please contact us immediately; this may be possible if your order hasn’t been processed.
Payments
Which payment methods are accepted?
We accept major credit cards, PayPal, and other popular payment methods.
Is my payment secure on your website?
Absolutely, we use encrypted systems to ensure secure transactions.
Do you accept gift cards?
We currently do not accept gift cards.
Troubleshooting
What should I do if I'm having trouble placing an order?
Try using a different web browser, clear your cookies, or contact our customer service team for help.
I haven’t received my order confirmation, what should I do?
If you don’t receive a confirmation within 24 hours, please check your spam folder or contact us.
What if I encounter an error during payment?
Please try again or contact our support team for assistance.
Returns and Exchanges
What is your return policy?
We accept returns within 14 days of delivery, provided the items are in original condition.
The item I received is different from what I ordered, what should I do?
Contact us immediately for a resolution.
Can I exchange an item for a different one?
Exchanges are subject to item availability.
Care and Maintenance
How should I care for my Miré London jewellery?
Keep your jewellery away from water and harsh chemicals, and store it in a dry place
What is the best way to clean my jewellery?
Use a soft, dry cloth to gently polish your pieces.
What special care should I take for jewellery with stones or shells?
Avoid direct contact with water and harsh chemicals, and clean gently with a soft brush.
Is it safe to use ultrasonic cleaners for my stone or shell jewellery?
We recommend against using ultrasonic cleaners as they can damage delicate stones and shells.